Self-Driving Customer Care
Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and messaging. We do not sell an abstract, futuristic technology - we sell a solution that a large number of Fortune 500 companies are using today to drive engagement and sales across the entire customer journey. By leveraging deep reinforcement learning and our continuously learning neural network, our customers are able to successfully meet their objectives of generating social engagement, driving commerce and providing customer service. We're building the future of how technology and people work together to create frictionless experiences for customers.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
We are looking for a Manager DevOps Engineer to work collaboratively with software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.
Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.