Customer Success Manager

About Rippling

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.

In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.

Rippling is headquartered in San Francisco and has raised over $200 million from top-tier investors, including Founders Fund, Kleiner Perkins, Initialized Capital, Threshold Ventures, and Y Combinator.

About The Role

Rippling's Customer Success team is changing the way small businesses and startups manage employees – helping eliminate the administrative work of running a company.

We are Rippling’s sherpas – both for our customers and colleagues. We bring customers along on the journey by proactively deepening the value of their implementations via consultation, change management, and self-serve tools. We champion customer needs and help colleagues achieve our ambitious product vision.

What You'll Do:

• Manage the customer relationship post-implementation
• Deeply understanding your customers’ use cases
• Consult with customers on Rippling platform administration and best practices
• Support customer change management plans and execution
• Manage support escalations and critical issue triage
• Own the renewal process
• Develop best practices and customer enablement materials
• Work closely with Sales and Marketing to celebrate customer champions and expand Rippling services at current accounts
• Work closely with Product, Engineering, and Product-Marketing to improve the product and launch new features and verticals
• Pitch in on all sorts of things – nothing is not your problem!

Qualifications:

• 2+ years of SaaS experience in customer success, account management, or implementation
• Passion for helping customers and colleagues
• Stellar written and verbal communication skills
• Interest in actively working with product and engineering teams
• Ruthless prioritization and time management
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations, responsibilities
• If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.

Benefits:

• Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits
• Uncapped PTO
• Flexible work hours
• Generous parental leave
• Transgender health insurance coverage
• Great compensation package (salary, equity)
• Meeting-light culture
• Onsite meals

Rippling is an equal opportunity employer.