Self-Driving Customer Care
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
Own the successful training and enablement of new enterprise clients.
Lead conversational design and help implement customer requirements into the Netomi platform. Develop strong alignment and trust, and ensure their overall success with Netomi. Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time. Create and track key KPI across each client’s engagement Lead review session using KPI’s to help optimize engagements Provide industry and product expertise, including the ability to demonstrate, configure, test, train and deploy the Netomi solution. Collaborate with your team to formulate strategies and best practices for implementation and product templates. Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements
Experience in delivering SaaS customer solutions and an obsession for exceeding expectations Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved. 3-5 years of professional services or technology consulting experience, with a passion for implementing technology. Excellent communicator with a proven track record of helping enterprise customers meet their business objectives through effective application of technology. Excellent verbal and written communications skills Experience working and collaborating with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.
Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.