Director of Revenue Operations and Systems

Shogun is on a mission to empower brands to create exceptional ecommerce experiences, and in the process, build the best remote company.

Since being in the Winter 2018 batch of Y-Combinator, we've seen tremendous growth while intentionally creating a culture where people from all backgrounds belong. Our company and products are informed by diverse perspectives from the best talent around the world. We are fully remote, have no offices, and are looking for team members who are excited to work remotely.

We closed our Series A and B in 2020, and after raising a $67.5M Series C in 2021, we are scaling faster than ever. Some of our investors include Insight Partners, Initialized Capital, Accel, VMG Partners, and Y Combinator. Join us to grow your career with our rapidly growing company!

Location

For this position, we are looking for candidates located in Canada or the United States.

What You'll Do

We are seeking a Revenue Operations leader who can combine data, systems, processes, and people to drive Shogun’s customer efforts to new heights. You will plan and architect Shogun’s revenue systems across Sales, Marketing, Customer Success, and BI processes. This role requires an analytically-minded individual who is eager to streamline old processes, develop new ones, create structure and automation, and analyze data to map out the path to achieving goals. This position comes with significant responsibility, as the majority of work will revolve around high-impact decisions made alongside the executive team of the company and all of the department heads (Sales, Marketing, Customer Success, Business Development, Tech/Product, Operations/Finance). In this position, you’ll have the opportunity to understand how Shogun’s revenue teams function, apply strategy, and formulate a data-driven path to success. If you’re passionate about business and are looking to make an impact on the ground level of an organization that’s changing the energy industry, Shogun is looking for you! 

• Serve as the systems architect and operational owner across all revenue streams at Shogun; collaborate with multiple teams at Shogun to ensure that our customer acquisition and customer management/service model is efficient and effective 
• Implement new sales/marketing systems, processes, and strategies, while utilizing Salesforce and Marketo
• Develop and define organizational KPIs and sales funnel metrics to set goals while managing cross-functional reporting and analytics 
• Partner in the sales and marketing planning process to forecast sales numbers, construct models and determine human resource needs 
• Own the models for sales rep productivity, team planning, and compensation strategy, while delivering insights and recommendations to leadership based on these models and analyses 
• Manage IC in the sales and marketing operations roles (SF admin, Marketo admin, etc)

What You'll Bring

• 5+ years in Sales or Marketing Operations
• 2+ years in Sales or Marketing Operations management
• Experience building out sales and marketing systems and processes
• Project management experience working across multiple teams
• Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
• Powerful analytical skills and you love creating structure, automation, and efficiency
• Strong background with Salesforce and Marketo
• Excellent communication and presentation skills

A Note to Future Shogies

We know the confidence gap and imposter syndrome can get in the way of meeting potential Shogies. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements. We are committed to building a diverse, inclusive, and equitable workplace where everyone feels like they belong. We encourage you to apply if you feel this role is a good fit for you, and we look forward to hearing from you!

What We Offer (Varies by Location) 

• Competitive salary
• Company-sponsored healthcare, visioncare, dentalcare for you and your dependents
• Retirement plans with matching contributions (401k, Pension, and RRSP)
• Paid parental leave
• Stock options 
• Yearly company and department off-sites
• Office set-up reimbursement
• Co-working space reimbursement
• PTO, sick leave, holidays, Shogie appreciation days, COVID-19 related time off
• Learning and Development reimbursement  
• Mental health and wellbeing offerings (Talkspace and Calm)
• Remote work – We are a diverse and distributed team that uses Slack, Zoom, Notion and other tools to stay connected

Our Values

• Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other
• People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent
• Win and grow together: Strive to be the best, individually, and as a team. Support and encourage each other. Seek opportunities for growth

Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

Please refer to the position specific location requirements listed under the location section of the job description as we are interested in every qualified candidate who is eligible to work in the mentioned location(s) without requiring employment visa sponsorship. Click here (or click apply if no hyperlink) if you are a New York or Colorado-based, US candidate.