Engagement Manager (SF, NYC)

Ambient.ai is an AI company headquartered in Palo Alto on a mission to prevent as many security incidents as possible. Our breakthrough technology combines cutting-edge deep learning with a contextual knowledge model to achieve human-like perception ability. Ambient's flagship product has been deployed by multiple Fortune 100 companies to solve a mission-critical problem in a way that has never been possible.

The company was founded in 2017 by Shikhar Shrestha and Vikesh Khanna who are experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and visionary angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Recently named on the YC Top Companies List 2021, and the Forbes Cloud 100 Rising Stars 2020, we’re achieving the impossible daily and transforming an industry that has seen little innovation for decades. We are always looking for passionate people that enjoy tackling the toughest problems with cutting-edge AI/ML. Come join us! 100% of employees surveyed in our most recent engagement survey say they would recommend Ambient.ai as a great place to work and expect to be here in 2 years!

Position Overview The Engagement Manager role is the perfect role for someone with excellent interpersonal & project management skills, who enjoys working directly with customers to get them successfully set up, onboarded, trained, and using a platform/product. The focus of this role will be around the initial setup and implementation milestones and can encompass setting up a customer pilot, to expand an existing customer footprint to a new site.

Part project manager, coach, consultant, and product expert, you’ll be passionate about guiding our enterprise customers to get their Ambient.ai software up and running quickly, allowing them to see value quickly. If you want to be at a fast-moving startup, work closely with big-name companies on leading-edge software, provide expert advice, and help solve some of their mission-critical problems, you may be the person we’re looking for!

What you will contribute:

• Be an integral part of making our customers successful. Ensure that their initial Ambient.ai journey through setup, onboarding, and implementation is fast, efficient, and low friction, setting the customer up for success (leading to retention and growth)
• Project manage & support our customers through setup, onboarding, implementation, testing and launch, working with customers to establish and document critical goals, milestones, and deliverables, then measure & report progress towards those goals
• Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted relationship with your assigned customers
• Work as part of a team focused on customer success, with alignment to our Implementation Specialists (technical configuration focus) and our Strategic CSMs (strategy, adoption & business value focus)
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
• Able to travel up to 20%

What you bring to Ambient.ai:

• Must have at least 4-5 years of experience in customer-facing customer success, customer implementation, or customer onboarding role, working with large Fortune 100/500 companies
• Strong project management skills and experience with managing SaaS software/tools implementation projects across multiple stakeholders
• Self-motivated, proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
• Great interpersonal skills and ability to build strong internal and external relationships
• Strong analytical and problem-solving skills; can display trust and integrity under pressure when working through customer issues
• Great verbal and written communication & presentation skills.
• Experience delivering training or onboarding materials to stakeholders & end-users would be an advantage
• Basic understanding or interest in learning about machine learning / artificial intelligence
• Bonus: Experience in management consulting and/or business process transformation
• Bonus: Experience in Physical Security systems & installation (Video Cameras / NVR / PACS)

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry
• Full-time employees receive stock options for the opportunity to share ownership and the success of the company
• We offer unlimited PTO and we want you to take the time you need when you need it to balance your life and recharge your batteries
• Comprehensive health care package (health, dental, vision, life/disability insurance, legal services, and 401k plan)
• Employee Referral Program
• Latest MacBook Pro and awesome swag delivered to your door
• WFH Stipend- We offer a $50 dollar monthly stipend for phone and a $50 dollar monthly stipend for wifi
• Virtual Happy Hours and fun activities
• Employee Resource Group- Belonging is an important part of doing your best work. ERG’s provide support and community to foster a diverse and inclusive workplace and we’d love for you to join or create one
• Enjoy a full range of team off-sites with your awesome co-workers, a fully stocked kitchen, and catered lunches (post-covid)

At Ambient.ai, we respect and admire the builders and the creators. Send us your most incredible project - we'd love to see it.

Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.