Head of Customer Success

What is Depict?

Depict is on a mission to challenge Amazon's domination of e-commerce. We connect customers and retailers over a shared love for great products, by making ecommerce product discovery a breeze from start to finish. We want retailers with the best products, not the largest budgets, to win.

We are one of the fastest growing tech startups in Europe and are backed by some of the world's most renowned investors, including Y Combinator, Initialized and EQT Ventures.

How will I make an impact?

• Lead and develop the deployments and customer success organization within Depict
• Set expectations both internally and for our customers
• Enable our tech, customer success and growth teams to achieve great things together

What skills do I need?

• Good communicator
• Management experience
• Excited about independently solving open-ended problems
• Generalist
• Curiosity about the implications of different technical solutions

Example of desirable backgrounds

• Experience from solutions engineering organization
• Experience from hands-on customer success organization
• E-commerce organization
• IT-related services organization
• Management consultant background

You'll love Depict!

You will join a humble team with the drive to build something great. We've explored thousands of ecommerce sites to ensure we find the perfect fit with our product. We've traveled across Europe to speak with (and sometimes gatecrash!) customers. In short, we're laser-focused on doing everything we can to move Depict forward. With backgrounds ranging from Cambridge, Google, Uber and McKinsey, we are united by our passion for building and delivering a great product.

We think big but start small when solving problems, delivering value first and moving quickly until we have something great.

Everyone at Depict gives and appreciates honest, constructive feedback and we have a radically candid culture that helps us all grow and improve rapidly.

Benefits

• Competitive salary and meaningful equity
• Flexible vacation policy
• Paid Parental Leave Program
• Work from our office in Stockholm or remotely from any timezone within 2 hours of Central European Time (we will cover the costs of a coworking space in your city)