About Netomi
Netomi is building the future of customer service automation. Our artificial intelligence platform gives companies the ability to deliver an experience that both delights consumers and turns customer service into a competitive advantage. We believe that through combining the efficiency and precision of AI with the empathy and creativity of a human touch, companies can truly build long-lasting and meaningful relationships with their customers.
Both Y-Combinator and VC-backed, Netomi’s clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations – and we’re growing!
We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2021 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.
About the role
Netomi is looking for a dedicated and experienced Solutions Consultant to provide technical and subject matter expertise to some of the world’s largest and most innovative companies. You will be a key part of our Sales Team to develop a deep understanding of our clients’ business needs, technical landscape and craft automation-first strategies to be adopted by their entire organization.
You will be responsible for all technical and solution aspects of Netomi’s sales cycle. You will be both sales focused and technically savvy to successfully sell to key stakeholders at our key accounts. Solution Consultants are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support or CRM. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle, including proof-of-concept trials, to mid-market and enterprise customers.
This role may evolve into building and leading a presales team.
Responsibilities
Experience Requirements
Technical Requirements
This is a full time position with competitive compensation, benefits and equity options.
Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are eager to work for us, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!
We are committed to building an inclusive and diverse team. Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.