Head of Driver Experience

Curri is seeking candidates for a Head of Driver Experience on our remote Operations team!

Who are we?

We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. We are a fast-growing start-up with over 100+ employees located all across the United States working in a remote environment. We're solving a massive, global problem of inefficiency in the construction industry. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com

What you can expect

Curri uses a network of independent contractors and owner-operators to deliver construction and industrial materials for customers. The Driver Experience team is responsible for :

a) helping maintain a high-quality experience via on-time delivery and overall delivery quality and

b) continuously improving their experience on the platform.

As the Head of Driver Experience, you will lead the strategy and execution of a key part of the Operations team. We’re rapidly scaling with growing needs, so you’ll need to be comfortable in a range of roles, from implementing processes and conducting analyses, to leading cross-functional initiatives and defining longer-term strategies. You will build, lead, and develop a team to help achieve your goals. You will also collaborate with the Vice President of Operations on overall team priorities and strategy. Drivers are at the core of what we do, so you’ll spend a lot of time listening to drivers and learning about their experience with Curri. Our team is data and insights-driven, so you’ll need to be comfortable combining both qualitative and quantitative insights to make decisions. This is a unique opportunity to be a part of a fast-growing team with massive potential for career growth.

What is in it for you?

• You will have the opportunity to work for a fast-growing start-up on a diverse team where you can make a huge impact by doing meaningful work
• Significant and meaningful responsibilities from Day 1. The possibilities are limitless and depend on you
• Work in a remote environment with a flexible schedule. We don’t micromanage and want to help you do great work There is no work/life—there is only life and want your time at Curri to be life-giving and foster the best version of you. - We care about family and your own personal development and don't expect you to be always engaged with work
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, and 401K

We will count on you to

• Develop and own a cohesive Driver Experience strategy
• Define the structure and assemble the team to execute your strategy
• Lead experimentation to improve driver engagement and retention
• Identify and prioritize opportunities to improve the driver experience, and collaborate with other functions including - Product and Marketing to address these
• Improve how we measure and react to anticipated growth and changes in marketplace conditions
• Aggregate feedback from drivers on Curri’s platform to assist in a process of continuous improvement with the rest of the Curri team
• Partner with Vice President of Operations on long-term strategy

What you need to have

• 5+ years of experience that includes project management and data-driven problem solving
• Has experience managing a team or has demonstrated capabilities to do this successfully, ideally in a customer-facing role
• Can lead execution of complex initiatives and processes using project management best practices
• Thrives in a fast-paced environment, and is comfortable shifting priorities based on new insights and business needs
• Is comfortable with both tactical and long-term problem solving
• Can think critically about problems and priorities, and isn’t afraid to challenge the status quo
• Can effectively collaborate with other teams across the organization
• Is detailed-oriented and an excellent verbal and written communicator
• Be a self-starter who is ready to hustle

What makes you stand out

• High growth start-up experience
• You are a self-starter who is ready to hustle
• Familiarity or proficiency with SQL
• Experience leading an effective team on the supply-side of an on-demand marketplace (ride-sharing, last-mile delivery, food delivery, etc.)

If this sounds like you, we’d love to talk!