Marketplace for homemade food

Community Onboarding Specialist

San Francisco / Remote
Job Type
1+ years
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About the role

At Shef, we are building a community-based food platform. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef. As one of TechCrunch's "favorite YC startups" backed by prominent Silicon Valley VCs and investors -- we have a ton of exciting work ahead of us! 

We are looking for a rockstar On-boarding Specialist to support aspiring shefs and foster community as our platform expands.  

Your Responsibilities  

  • Serve as our go-to point of contact for all of our talented applicants

  • Establish, measure and report on KPIs for platform on-boarding

  • Track and measure the conversion rate of applicants to active cooks by ensuring that prospects stay engaged and motivated throughout the on-boarding process

  • Optimize applicants top of the funnel pipeline

  • Provide ongoing support for our shef applicants via various communication channels

  • Collaborate with operations team to find creative solutions to scale on-boarding and increase supply on platform

  • Work with product, marketing and engineering to ideate improvements

  • Work with applicants to obtain feedback on on-boarding process to increase overall efficiency 

What you bring to the role  

  • Strong sense of empathy and ability to communicate with others

  • Extremely detail-oriented, organized, and able to keep track of multiple projects and moving pieces

  • Self-starter who is smart, driven, and hardworking

  • Excellent verbal and written communication skills

  • Versatile and flexible with multiple priorities and a frequently changing environment

  • Proficiency in Google Drive, Zendesk, and Excel (preferred, but not required)

  • Passionate about food and our mission to empower the best home cooks and bring their amazing food to the world!


 - Shef is committed to a diverse and inclusive workplace.

 - Shef is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 - For individuals with disabilities who would like to request an accommodation during the interview process, please advise your company contact.

Why you should join Shef

At Shef, we’re rebuilding the food system from scratch, redefining who can participate in the food economy, and returning personal connection to the making, eating, and sharing of food.

Shef is an online marketplace for local, food safety certified cooks to connect with customers in their community and earn a meaningful income selling homemade dishes.

75% of shefs are women and 80% are people of color. Together, they represent nearly 100 countries around the world, from Algeria to Korea, to India and Venezuela. Shefs are aunties and abuelas, immigrants and refugees, stay-at-home parents and restaurant dreamers. They’re passionate local cooks in your community who are doing what they love most — sharing their food and culture with you.

Shef is also part of a growing movement to build a more inclusive food system for all. We are proud to support and champion advocacy efforts to expand home cooking laws across the country so that talented cooks everywhere can earn a meaningful income from their own kitchens.

Join us:

Team Size:100
Location:San Francisco
Joey Grassia
Joey Grassia
Alvin Salehi
Alvin Salehi