Self-Driving Customer Care
Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations.
Our artificial intelligence platform gives customer service leads the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
Netomi is growing! We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base.
The individual will be responsible to enable leaders with levers that allow employees to live the Netomi culture every day. The role will require HR to partner and hold leaders accountable to employee experience, org health and org shape metrics through systematic implementation of mechanisms.
This work includes, but is not limited to, increasing organisational capability, providing change leadership, talent management / succession planning, listening to and responding to experience of employees at scale, supporting day-to-day operations as well as on-going process improvement.
Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.