Amazon-quality product recommendations for any e-commerce store

Customer Success Manager

Stockholm, Sweden / Remote
Job Type
Any (new grads ok)
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Oliver Edholm
Oliver Edholm

About the role

Depict is on a mission to challenge Amazon's domination of e-commerce. We connect customers and retailers over a shared love for great products, by making e-commerce product discovery a breeze from start to finish. We want retailers with the best products, not the largest budgets, to win.

We use computer vision and natural language processing to truly understand the product and provide state of the art product recommendations.

We serve hundreds of millions of requests every month on some of the largest e-commerce sites in Europe and are backed by some of the world's most renowned investors, including Y Combinator, Initialized and EQT Ventures.

What's the opportunity? As a Customer Success Manager you aim to become our customer's trusted advisor. You will play a key role in Depict's success by making sure we retain and grow our customers by enabling them to maximize the value gained from Depict.

Externally, you will work closely with some of the most well-known e-commerce retailers in Sweden and the rest of Europe - supporting and driving monthly meetings with e-commerce managers and C-level. Internally, you will play an important cross-functional roll: acting as the voice of the customer in product development, project managing onboarding, as well as working closely with growth.

How will I make an impact?

  • Prepare, run, and follow up on monthly customer calls with customers
  • Be the first point of contact if our customers need support
  • Onboard and integrate new customers
  • Proactively look for ways to increase customer satisfaction and develop customer success best practises and strategies
  • Drive renewal and upsell
  • Work closely with the product development team to be the voice of the customer

What skills do I need?

  • Great people skills
  • Excellent ability to prioritize tasks and coordinate internal resources
  • Proven track record of successfully working client-facing
  • Previous experience in e-commerce and/or customer success work highly desirable

You'll love Depict!

You will join an accomplished, humble team with the drive to build something great. We've traveled across Europe to speak with (and sometimes gatecrash!) customers. In short, we're passionate about doing everything we can to move Depict forward. With backgrounds ranging from Cambridge, Google, Uber and McKinsey, we are united by our passion for building and delivering a great product.

We think big but start small when solving problems, delivering value first and moving quickly until we have something great.

Everyone at Depict gives and appreciates honest, constructive feedback and we have a radically candid culture that helps us all grow and improve rapidly.


  • Competitive salary & Meaningful equity
  • Opportunity to develop into a leadership role rapidly
  • Flexible vacation policy
  • Paid Parental Leave Program
  • Work from our office in Stockholm or remotely (we will cover the costs of a coworking space in your city)
  • Quarterly offsites

Why you should join Depict

Amazon-quality product recommendations for any e-commerce store.

Amazon has the best product recommendations. They use their historic sales data to create these recommendations. The problem though is that other e-commerce stores lack enough sales training data to do the same.

We've solved this problem. The algorithm increases overall e-commerce revenue by 4-6% for any store without needing any sales data at all.

Team Size:23
Location:Stockholm, Sweden
Oliver Edholm
Oliver Edholm
Anton Osika
Anton Osika